These are our general service policies for lawn care and snow removal. This is a temporary version of our website — a few specific details below are still being finalized and will be confirmed directly with you at the time of booking.
Recurring service is scheduled with each property in mind. Once a schedule is set up, we aim to keep visits consistent, and we'll reach out if your service date needs to change.
Weather can affect the timing of both lawn care and snow removal visits. If a visit needs to be delayed for safety or service-quality reasons, we'll do our best to communicate with you and complete the visit as soon as conditions allow.
We understand plans change. If you need to cancel or reschedule a visit, please contact us with as much notice as possible so we can adjust your schedule. Exact cancellation notice periods for recurring service plans are still being finalized and will be confirmed at the time of booking.
Our crew needs reasonable access to the areas being serviced (driveways, walkways, lawn areas) at the scheduled time. If access is blocked or unavailable, we may need to reschedule your visit.
For everyone's safety, please keep pets secured indoors or away from the work area during service. Let us know about gates, obstacles, or anything else on your property our crew should be aware of.
Payment terms and accepted methods will be confirmed when your quote is finalized. Specific billing schedules and payment deadlines are still being finalized.
Our crew follows reasonable safety practices while working on your property. If you notice a safety concern related to our service, please let us know right away.
We aim to communicate clearly about scheduling, delays, and any changes to your service. The best way to reach us is by phone at 519-281-4474 or by email at support@soteren.com.
If you'd like to change the scope of your service — adding, removing, or adjusting what's included — reach out and we'll work with you to update your plan.